Return and Refund Policy

At Homverr, we want you to have a clear understanding of our return and refund process before making a purchase.

Return Eligibility

If you wish to return an item, please contact our customer support team before sending it back.

To be eligible for a return, shoes should generally be:

• Unworn and unused, apart from reasonable inspection when trying them on.

• In their original condition.

• Returned with their original packaging, where applicable.

• Accompanied by proof of purchase or the order number.

Items that show signs of outdoor wear, damage caused after delivery, or missing essential components may not qualify for a standard return, subject to applicable law.

Requesting a Return

To request a return, email info.petvally@gmail.com with your order number, the item you wish to return, and the reason for the request.

Our support team will provide the applicable return instructions and return address. Please do not send items to the business address unless our team confirms that it is the correct return destination.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of the item and packaging, if available.

We will review the issue and explain the available resolution, which may include a replacement or refund as appropriate.

Refund Approval and Processing

Once your return is received, if a return is required, and inspected, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Return Shipping Costs

Return shipping costs and responsibility will be communicated when your return is approved. If the item is defective, damaged, or incorrectly supplied, contact us for instructions before paying to return it.

Exchanges

If you need a different size or style, contact our support team to ask whether an exchange is available. Availability depends on the product and stock.

Contact Us

Email: info.petvally@gmail.com
Phone: +1 (848) 207-4277

Business Address: 301 Blair Rd #105, Albertville, Alabama 35950, United States.

This policy does not limit any consumer rights that cannot legally be excluded.